We all love touch-screens. But choosing the right kind can make the difference between success or failure — when it comes to self-ordering kiosks for retail stores, restaurants and visitor attractions.
McDonald's is showing how the best restaurant technology resonates deeply with people's everyday lives — and its powerful message is hitting home with customers, according to the latest research.
What have bats got to do with a better customer experience and increased revenues? More restaurants and retail businesses are finding out.
Demand is growing for outdoor kiosks — because they open the door to a better customer experience and increased efficiency. But why do some units succeed, while others fail?
Self-service within hospitality and retail can seem radical and even controversial. But we know that popular innovations can become mainstream overnight — because history provides us with a trolley-load of evidence.
UK restaurants are enticing us with edgier menus and fresher ingredients, served in imaginative ways. But there's one thing that hungry customers crave more than anything else ... greater choice and control.
It was a pleasure to stumble across an article in the Frankfurter Allegeine last week celebrating the rise of Italian restaurant chain, Vapiano.
The German-based pizza and pasta chain has thrived in a turbulent market. I wanted to share this success story for my non-German speaking contacts and offer some key highlights from the article.
It feels like self-service kiosks are popping up all around us – everywhere from banks and fast food outlets to retailers and airports. Self-service is the name of the game, and its not just efficiency improvements and cost saving that are driving these changes. Consumers love to be in control - and to make informed decisions in their own time. But all kiosks are not created equal and choosing the right provider and equipment for your business is an important decision.
What does sipping a coffee as you watch the sun rise above a mountain range, miles from anywhere, have to do with the success of UK restaurants? Sit back and I'll explain...
Topics: technology transformation